- Contact the Store Manager: If you have any issues or complaints, start by contacting the store manager. You can do this in person, or via email (info@surronebike.us). Provide details about the problem and express your concerns.
- Document the Issue: Keep a record of the complaint, including dates, times, and any relevant communication. This will be helpful if further steps are needed.
- Escalate to Customer Service: If the store manager doesn’t resolve the issue to your satisfaction, escalate it to the store’s customer service department. Provide them with the details of your complaint.
- Submit a Written Complaint: If necessary, submit a formal written complaint. Include your contact information, a clear description of the problem, and any supporting evidence (such as receipts, photos, or witness statements).
- Follow-up: Follow up regularly to check on the progress of your complaint. Be polite but persistent.
Remember, our goal is to address your concerns promptly and provide excellent customer service. Thank you for bringing any issues to our attention! 🚴♂️🔧